Call-center employee finds a loophole that starts making her job a lot easier: ‘I had just had a customer before this one who got a call and had to go... which gave me the bright idea'

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  • a smiling woman wearing a headset
  • I started working from home recently and found a loophole...

    Ok so I (22F) am using a burner account because my job could be at stake if someone found out. I recently started working from home in the finance sector. My job consists of taking a lot of calls (dont want to give away too
  • much). We do a lot of overtime as calls can drop in at 1 minute to finish and we can't just hang up, mind you calls can last from 2 minutes to 2 hours depending on what the customer needs. I was sitting there a couple of
  • weeks ago and it was 45 minutes past my off queue time. It was a Friday night which is drinking night and ya girl was THIRSTY. The call was looking like it was going to be at least another 30 minutes because there were a
  • couple different things the customer wanted to do. Well... here's where it gets bad. I had just had a customer before this one who got a call and had to go... which gave me the bright idea. So the way out system is set up, we can
  • see the customers phone # on the screen. Will guilt in my veins and long Island. iced teas on my mind, I picked up my phone, set it to private and the customer says "oh im getting a call, gotta go."
  • And said he'd call back. I had muted the mic on my phone so he couldnt hear me and hung up as soon as he picked up. I got to leave and have a drink AND I didn't have to continue talking to ar de customer. I was ecstatic.
  • black corded telephone
  • Never told a soul. But whenever a customer is extra ride or talks down to me, or calls in and goes on for too long, I call them. It works like 90% of the time. I hate that this is me and I do feel bad. I just needed to tell someone.

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